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Business Focus involves participants in developing a sales area by deciding how to allocate time to prospecting for new customers, selling to existing customers and researching the market while servicing customer initiated requests.

Before deciding how to allocate effort, participants must decide their objectives in terms of which customer group and product type to concentrate on and the relative importance of income growth, profitability and business risk. Then they must decide how to meet these objectives by targeting their sales effort. So the simulation provides a means of emphasising the need for financial success, time management and focus in selling.

Designed for Barclays Bank, Business Focus incorporates our award winning design paradigms).


Key Learning


Ways of Use




KEY LEARNING: The simulation covers these issues:

AVAILABILITY: This business simulation is designed to be used by your trainers.

Learn more about running a business simulation yourself.

DURATION: Four hours - making it suitable as part of a training course, at a sales meeting or as a feature of a sales conference.

TARGET AUDIENCE: The simulation is designed to be used by sales people, new sales management and functional specialists who need to know about customer development and sales objectives.

METHOD: After a short briefing the training group is divided into several teams of four or five participants. These teams consider the problem facing them and then make a series of decisions that are fed, by the tutor, into a microcomputer that simulates their effect. The results are returned for the team to analyse before making their next decisions. This decision-making cycle is repeated for at least six periods. At the end of the simulation phase the teams reunite to discuss and compare results.

NUMBER OF TEAMS: The simulation may be used with any number of teams.

HARDWARE REQUIREMENTS: Ideally a single PC and printer for each teams (of four or five participants). But, if necessary two or three teams can share a single computer with printer.

The simulation uses an advanced simulator that supports tutoring, provides for ease of use and will run on all Windows operating systems from Windows 98 thorough Windows 8.



With the Classic and Progressive versions, teams take over a business unit that is selling three types of product to four groups of customers. With the Progressive version, the range of products expands to five and this is the situation at the start of the Complete version.

Each product/customer segment differs in terms of potential and the current situation. Some will need to be developed, others harvested and others protected. So each offer different opportunities for growth, income and profit and involve different risks.


During the simulation participants must identify opportunities through timely research. Then, based on this, they must grow the customer base through prospecting for new customers and grow sales to existing customers through directing selling effort towards specific customer groups and individual products.


Participants must grow their customer base, total income and profit while maintaining a presence in all market sectors and ensuring each product and customer group contributes to success. To help assess this contribution, the simulation produces reports highlighting the differences between customer groups and products. Reports that can form the basis of discussion on the participants own customer/product information needs and measures of success.


Through out the simulation, participants must balance the effort they decide to expend on prospecting, selling and researching and the time available for servicing customers. However, as the simulation progresses, this balance changes as the prospective customer base is penetrated, as existing customers are penetrated and as new products are introduced. So, throughout the simulation, participants must continuously reassess how they expend effort in the most effective way.


Although teams allocate effort to prospecting, selling and research they must also allow time to respond to customer initiated requests for servicing. If too little time is allocated, they will lose customers. If too much time is allowed, then there will be idle time. Besides forecasting the amount of time to allocate to servicing existing customers, teams must ensure that they do not waste time prospecting and selling where there is little or no opportunity for growing the client base and income. Also, they must balance their need for market information with the effort taken to research the market (effort that otherwise could be used for selling, prospecting or servicing).


With participants working in small teams, they have the opportunity to share experience and knowledge, present and promote different viewpoints and develop their "people" skills. Also, optionally, at the end of the simulation, participants can be asked to produce a formal sales presentation covering their strategies, the current and future situation, how they allocated effort and learning


This simulation is available for company training on a per course rental basis (rather than on a per participant basis) and for academic (university) and school use on a per course and an annual unlimited use basis. For you convenience you can pay in pounds sterling (), US Dollars () or Euros.

Learn more about the rental process

Training Type


Company Training




Academic (single course)




Academic (annual use)




School (single course)




School (annual license)





  1. Single company training course is up to 30 participants Beyond that for each group of 30 a copy of the business simulation must be rented.
  2. Rentals in the UK and the European Union will incur VAT (Value Added Tax) at 20%. For the rest of the world VAT is not charged.
  3. Company Training use is invoiced after successful use. Academic and School use is invoiced before use.


This business simulation can be used:


Documentation is provided separately for the UK and US Versions MS Word format and comprises:

A Participants' Manual that provides, for the participants. a description of the simulation, a description of their task and how to use the software.

The Background Notes describe the simulation for the trainer and may be used as a handout to the participants at the end of the simulation. (Please email to receive a copy of the Background Notes.)

The Record Sheets are optional and are provided to allow teams to share key results as the simulation progresses.

Using the Simulator provides, for the trainer (and computer support staff), information about installing the simulation and the use of the software.

Running the Simulation provides, for the trainer, information about running the simulation.

Briefing is a MS Power Point briefing explaining the simulation to the participants. (You may find it useful if you review this before reading the briefs.)

  UK Versions US Versions
Participants' Manual Document size 64k bytes Document size 64k bytes

Sample Results

Download size 6k bytes Download size 6k bytes
Using the Simulator Document Size 46k bytes Document Size 46k bytes
Running the Simulation 64k Bytes 64k Bytes
Briefing Download 91k Bytes Download 83k Bytes


This is provided to allow you to download an evaluation version of the simulation. 

The table below shows the files to download, their description and size. You should copy them to a folder, a USB Flash Drive or even to floppy discs! Run setup.exe. The program will then install.

Note: When downloading the setup.lst file you must right click and then select Save As. (If you left click the file will open - this is a feature of Windows XP, Vista, Windows 7, and Windows 8.)

If, instead of installing from the Web, you are installing from the CD-ROM version of this resource you can install directly by clicking setup.exe and opening the file.

File Description Size
setup.exe Installation Program 137 Kbytes
Setup.lst Installation Data 5 Kbytes Simulator Files (1) 1,282 Kbytes Simulator Files (2) 852 Kbytes

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2004 Jeremy J. S. B. Hall

Most recent update: 12/09/13
Hall Marketing, Studio 11, Colman's Wharf, 45 Morris Road, London E14 6PA, ENGLAND
Phone  +44 (0)20 7537 2982 E-mail